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How to order

Step-by-Step Purchase Process

  1. Select & Proceed Browse our collection, choose your desired timepiece, and click “Add to Cart” or “Buy Now” to proceed directly to our secure checkout page.
  2. Shipping & Contact Details Enter your primary contact information and destination address carefully to ensure smooth dispatch and customs clearance.
  3. Select Your Payment Method Choose your preferred payment option at checkout:
    • Credit / Debit Cards
    • Cryptocurrency: USDT, USDC, BTC, ETH, and other major digital assets.
    • Bank Transfer: SEPA, ACH, or local wire options.
    • Alternative Payment Apps: PayPal, Wise, Zelle, Revolut, Western Union, Remitly, and more.
  4. Payment Confirmation & Fast Verification After completing your payment, send us your proof of transaction (screenshot or reference number). Our financial team will verify and confirm your order within 1 hour of receipt.

Important Note for Manual & App Payments:

For payments conducted via Bank Transfer, Wise, Revolut, Zelle, Remitly, or Western Union, please contact our team directly on Telegram with your Order Number to request the updated receiving payment details.

Quality Control (QC) & Approval Guidelines

Every timepiece ordered from The Watch Mansion undergoes our mandatory, multi-point inspection workflow before it leaves our facilities.

  • QC Media Timeline: High-definition QC photos and movement diagnostic videos are generated and sent to you via Telegram or Email within 5 business days following payment confirmation.
  • 24-Hour Approval Window: Once your QC media is delivered, you have 24 hours to inspect the details and notify us of your approval.
  • Replacement Requests: If you notice any technical or aesthetic flaw during inspection, you may request a replacement. We allow up to 2 replacement unit requests per order to guarantee complete satisfaction.
  • Rapid Dispatch: Upon receiving your official QC approval, your timepiece is transferred to our packaging department and dispatched within 24 hours.

Shipping Methods & Express Delivery

We utilize specialized, custom-cleared logistics routes to ensure your order arrives safely at your doorstep.

  • Express Direct Route (5–8 Business Days): Designed for standard global destinations with streamlined customs protocols.
  • Protected Transit / Triangular Route (7–14 Business Days): Highly recommended for European Union countries and regions with strict customs enforcement. Packages travel through an intermediate clearance hub before proceeding to their final destination, minimizing customs delays.
  • Tracking Activation: Your tracking number will be issued as soon as the parcel leaves our dispatch hub. Please allow up to 72 hours for courier systems to index the package and show active tracking updates.

Order Flow Overview & FAQs

  • When will I get my QC media? Within 5 business days after your payment is confirmed.
  • How long do I have to approve my QC? You have a 24-hour window to review the media and either approve or request a replacement (maximum 2 replacement requests permitted).
  • When will my tracking code update? Tracking numbers are provided immediately upon dispatch, but carriers may take up to 72 hours to show active scan updates online.

Need Assistance with Your Order?

Our client advisory team is available 7 days a week to assist you with order placements, factory availability queries, custom payment routing, or live shipping updates.

Email: [email protected]

Telegram: Direct Support Channel